Privacy Policy
Last Updated: 18 March 2025 · Effective Date: 18 March 2025
1. Introduction
Seawhisper ("we", "us", "our") is committed to handling personal information with care. This policy explains what data we collect when you use our website or enquire about a charter, how we use it, and how we protect it.
Seawhisper operates under Thai jurisdiction and is mindful of applicable data protection principles. Where visitors come from the European Economic Area, we aim to meet GDPR standards. For questions about this policy, please contact: [email protected].
2. Data We Collect
We collect personal data in the following ways:
Contact form submissions: name, email address, phone number (optional), and message content.
Direct communications: emails or calls initiated by you, which we retain for charter coordination and follow-up purposes.
Website usage data: IP address, browser type, pages visited, and session duration — collected via analytics cookies where consent is given.
Cookie preferences: stored locally in your browser to remember consent status.
Legal basis: contact form data is processed on the basis of your consent (form submission) and our legitimate interest in responding to charter enquiries. Analytics data is processed only with your explicit consent.
Retention: enquiry data is retained for up to 24 months. Analytics data is anonymised within 14 months.
3. How We Use Your Data
Information you provide is used to respond to charter enquiries, coordinate bookings, and communicate relevant information about your reservation. We do not use contact data for unsolicited marketing. Analytics data helps us understand how the website is used and improve its content.
We do not sell, rent, or share personal data with third parties for their own marketing purposes.
4. Third-Party Services
We may use the following third-party services when processing your interaction with our website:
Google Analytics (where consent given): website usage statistics. Google's privacy policy applies.
Google Maps (embedded iframe): map display. Google's privacy policy applies.
Email hosting provider: messages sent to our email address are processed by our email service provider.
5. Data Protection Measures
We take reasonable steps to protect personal data, including:
HTTPS encryption for all data transmitted through the website.
Access to personal data limited to those who require it for charter coordination.
Email accounts protected by strong authentication.
In the event of a data breach, affected individuals will be notified as soon as reasonably practicable.
6. Cookies
We use essential cookies for site functionality and optional analytics cookies (only with your consent). For full details on cookie types and how to manage them, see our Cookie Policy.
7. Your Rights
You have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete personal data.
Erasure of your data, where no legal basis for retention remains.
Withdraw consent for analytics or marketing at any time.
Portability of data you have provided to us in a structured format on request.
Object to processing based on legitimate interests.
To exercise any of these rights, contact: [email protected]. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to external sites. Seawhisper is not responsible for the privacy practices of those sites and encourages you to review their policies directly.
9. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted information via our website, please contact us and we will remove it promptly.
10. Policy Updates
This policy may be updated periodically. The revised version will be posted on this page with an updated date. Continued use of the website following any changes constitutes acceptance of the revised policy.
11. Contact
For privacy-related questions or to exercise your rights:
Email: [email protected]
Address: Seawhisper, 37 Laem Hin Pier Road, Koh Sirey, Phuket 83000, Thailand
Phone: +66 76 512 839